Hosting vendors are always on the lookout for new ways to attract more users by generating interest through various means like discount coupons, holiday deals and social media marketing… While this’s undoubtedly important for hosting to keep the business developing, and getting more clients subscribed to their hosting, it’s equally important to keep the current users happy and fully satisfied, since hosts can only hope to gain loyalty and respect of their clients to gain an edge over their rivals.
Moreover, it is all about keeping the renewal rates high, and that is often easier through a bunch of power affiliate and resellers.
Customer satisfaction and retention go hand-in-hand
A satisfied client always spreads the word about top-class Cambodian hosting services to their relatives, family members, colleagues and friends; actually nothing can beat “word of mouth” advertising! Customer satisfaction and retention always go hand-in-hand, and one simply cannot hope to retain unsatisfied customers. However, it is vital to remember that an unsatisfied client will reach out to many more people than a satisfied client!
So, even if you manage to have 100 satisfied customer, and 10 unhappy customers, then chances are high that you will receive lot of negative publicity, and little positive review in the market. It is obvious that if you manage to keep the customer satisfaction rate high, then your customer retention rate would in turn be high too.
Seek feedback and correct your mistakes
It’s vital to put the demands of the customers above everything else. Take note of feedback and remarks that are given by all customers on your site. Even before that, ensure your VPS Cambodia server hosting has a dedicated control panel for clients where they can offer suggestions and leave their remarks.
Always take advantage of the suggestions to improve the quality of your services. Whenever you come across a negative feedback, get in touch with the customer and correct the mistake as fast as you can. By doing this, you can expect success in future. On the other hand, if you decide to ignore the customer’s complaints and negative feedback, then you will end up ruining your reputation soon enough.